Frequently Asked Questions (FAQ)

All students living in the residence hall style housing (Chapel Glen, Gateway Heights, Sage Point, and Officers Circle) must participate in the meal plan. For students living in the apartment style housing (Benchmark Plaza, Shoreline Ridge), meal plans are optional.

University Dining Services by Chartwells will strive to accommodate any special dining or dietary requirements that you may have, please contact dining services directly if you have such a need.

Payment Options:

Do not send payments through campus mail.

1) Log into your Housing U account or call (801) 587-2002 and pay with a credit card.

2) For your convenience, an after-hours drop box is located just inside the Housing & Residential Education office entry. Please write your Student ID number on your check.

3) Come into the HRE office during business hours.

4) Mail payment to:
Housing & Residential Education
University of Utah
5 Heritage Center
Salt Lake, City, UT 84112-2036

Your payment internet access (both wired and wireless), cable TV, and all utilities. (Utility rate increases granted by the Public Service Commission may result in an increase to the room rates listed above. You will receive 30 days notice of any planned increases to room rates.)

Payment Information

All statements can be viewed in Housing U. Notification of changes to your account will be sent via email. It is the responsibility of the student to check their email and Housing Uaccount periodically.

A payment is considered late if it arrives in HRE after the due date.

Late payments will be subject to a $20 late fee. Past due accounts will be assessed a $20 late fee on the seventh business day of each month the account is past due.

Failure to pay will result in the placement of a HOLD on your University registrations, records, and transcripts. All checks returned for insufficient funds will be assessed a minimum $20 charge. All collection fees necessary to close or bring your account up-to-date will be assessed to you.

No. Graduate students are welcome to live in Shoreline Ridge apartments.

If you are locked out of your room during HRE business hours, please go to HRE to sign out a lock-out key. After business hours, please call 587-2000 (PHC desk) and the duty RA will be called to assist you. If you obtain a lock-out key from HRE during business hours, the first one will be free and each additional one will be $5. If you need your door unlocked after regular HRE business hours, the cost will be $25. The charge for a lock change is $60, so please keep track of your room key.

If you need a temporary access card, you can purchase one from HRE ($10) during business hours or from the PHC desk after business hours. If you return the card to HRE during business hours, you will receive a $5 refund to your account.

With the exception of services animals (i.e. seeing-eye dogs), the only pet allowed in both the residence halls and apartments is a ten-gallon aquarium with freshwater fish.

Candles, incense, and halogen lights are not allowed. In the residence halls, hot plates, toaster ovens or other cooking apparatus are also not allowed. Microwave ovens are fine.

The University of Utah is a dry campus, alcohol is not allowed. Possession, use, or distribution of illegal drugs, including narcotics, is prohibited. Empty alcohol containers are not permitted for decorative purposes.

Weapons, firearms (except as expressly permitted by law) and incendiary or explosive devices are not allowed in the residence halls. Students wishing to store their firearms in a locker should contact the University Police Department at 801-585-2677. Students interested in renting a safe from Housing & Residential Education should contact Facilities Executive Secretary, Flavio Lima at 801-587-0857.

Refrigerators are available to rent from Housing & Residential Education for the price of $75.00 per year.

Students living in Chapel Glen, Gateway Heights, Sage Point, and Officers Circle may not cook in their rooms. Each housing complex has a kitchenette with a microwave available for student use. Students are able to have a microwave and a refrigerator in their room as well.

There are no storage units available in Heritage Commons. If you need to store personal belongings, please consult the yellow pages for storage units.

Indoor bike storage is available in most buildings. Access is granted on a first-come first-serve basis, and you must sign up in advance. Please check with Housing & Residential Education for pricing and availability.

You need to inform Housing & Residential Education by coming to HRE and completing a withdrawal notice. We will then provide you with information on how to check-out of your room. Failure to give notice to HRE will result in the forfeiture of your deposit.

Rent is due on the first day of each month. You will receive an email stating that there has been activity on your Housing U account. Statements can be viewed and paid from your Housing U account.

Please go to the Housing & Residential Education Web site, www.housing.utah.edu. In the lower, right corner you will see the link "Submit Maintance Request." If it is an emergency, please call (801) 587-2000 (answered 24 hours a day) to report a problem.

OIT-provided UTV cable TV service is delivered to all student living quarters in Heritage Commons as part of your Residence Hall benefits. The 80 channel line-up includes 4 HBO channels, the Fox Sports channel, two MTV channels, and much more. Residents are responsible to provide their own television. To learn more about UTV service and how to set up your TV, go to http://www.media.utah.edu/utv/.

A phone line and handset are provided for residents’ use in the central lobby on each floor of Residence Halls. There is also an active phone on the first floor near the elevator, main entrance, of each Residence Hall. Officers Circle residents can use the phone line and handset in the northwest living rooms.

As a University of Utah student, you are eligible for discounted University rates with cellular providers. You can login (using your uNID) to review plan options and costs at www.it.utah.edu/services/phones/cellular.php.

If you are interested in a landline in your residence hall or apartment room, you can have one installed for a nominal charge. For more information, please see www.housing.utah.edu/information-technology.html.

High speed ethernet connections in student residence halls and apartments for campus network and Internet access are one of the Residence Hall benefits. These connections are called Web-Authenticated Network Access (WANA) ports, and are found in HRE student apartments as well as classrooms, lounge areas, and computer labs around campus. WANA ports can be used by anyone with a University Network ID (uNID) and password.  After opening a Web browser (Internet Explorer, Firefox, etc.), students will be automatically directed to a login website.

You only need an ethernet (Category 5) cable and a browser to connect your computer to the campus network and Internet via WANA. Please become familiar with the Network Acceptable Use Policy which governs WANA and other campus network use. To read the policy, go to http://www.it.utah.edu/leadership/policies/NetworkAcceptableUse.html.

For more information about setting up your computer to use WANA, go to http://www.it.utah.edu/services/helpDesk/connectedhelp/. OIT Technical Support will be onsite at the Heritage Center and available to help with any WANA issues during the HRE move-in weekend and the first week of Fall Semester.

HRE residents can call the Campus Help Desk at 1-4000 option 1 if they have game consoles or video recording devices like TiVo they want to use in their room. The Campus Help Desk needs the device's MAC address so it can be allowed through the network filters. To determine your device's MAC address, contact the vendor.

Our standard beds offer 19.5 inches of storage space underneath. We offer optional lofting kits that will raise the bed to a height of 55.5 inches. Our standard desks and dressers will easily fit under a lofted bed.