Housing & Residential Education Departmental Values

Team

Working together towards common goals; sharing information; including HRE co-workers in decision-making and projects in order to better serve our students/co-workers.

I will:

Work to develop trust among all HRE team members by being trustworthy
Engage in productive discussion around ideas and concepts and create opportunities to share information
Commit to decisions and follow through on plans
Hold myself and my colleagues accountable for all behaviors that may negatively affect the HRE team
Prioritize the collective results of the department and place the needs of the HRE team above any group or individual needs.
Take the initiative to approach others to offer assistance and build relationships

Excellence in Service

Performing all of my responsibilities to the best of my ability; exceeding the expectations of our students/co-workers and the standards of performance set within HRE; being friendly, sensitive, and willing to help others: showing concern for their needs, listening more and talking a little less.

I will:

Provide our students/co-workers with positive, ethical, high quality service regardless of any personal or professional difficulties I may have
Give students my full attention with patience and empathy
Be attentive and respond to student needs promptly
Create an environment that is open and responsive to student/co-worker feedback
Seek out and participate in opportunities that enhance my skills and be willing to share my knowledge and experience
Give and accept feedback, both positive and constructive

Respect

Treating students/co-workers courteously and professionally in all situations; valuing and honoring diversity in others; being honest, direct, and respectful in all communications and loyal to all including those not present.

I will:

Validate and value each individual for their unique talents, experiences and identity
Approach problems/discussions/projects as a matter of perspective rather than absolute right or wrong
Be respectful in my choice of words, expressions, tone of voice and body language demonstrating my commitment to the HRE team and students by avoiding gossip, mean-spirited attacks or other behaviors that may undermine the team or service to students
Share ideas, express emotions and give feedback in an appropriate manner, time & place
Listen and work to understand others’ points of view and acknowledge their concerns as real

Integrity

Doing the right thing demonstrated by doing what I say I will do, avoiding hidden agendas, emphasizing and recognizing success.

I will:

Tell the truth, setting realistic expectations for ourselves and others; asking for guidance or help when needed.
Apologize when appropriate, create a blame free environment, and never shift blame to other HRE or University staff
Continually self-evaluate and strive to be self aware
Seek opportunities to grow and develop as a staff member
Look for opportunities to resolve conflicts and problems, to give others a heads up and to respond, learn and seek solutions that will minimize the likelihood of problems in the future
Maintain the highest level of confidentiality by holding sensitive conversations in non-public locations and protecting confidential or sensitive information

Positive Attitude

Looking at a problem or concern as an opportunity. Demonstrating optimism and cheerfulness and focusing on a person’s or area’s strengths before the weaknesses. Enjoying my work and interaction with others recognizing the contribution I can make to our students/co-workers education while working in Housing & Residential Education.

I will:

Recognize that I have the ability to decide my attitude in the workplace
Take opportunities to respect and praise co-workers, be open to accepting praise
Relish and celebrate individual and team accomplishments
Encourage fun and laughter at work whenever it is appropriate, finding creative ways to incorporate fun into daily activities
Take my work seriously, not myself—appreciate working in a fun, collaborative environment