Team

Working together towards common goals; sharing information; including HRE coworkers in decision-making and projects in order to better serve our students/customers.

I will:

• Work to develop trust among all HRE team members by being trustworthy
• Engage in productive discussion around ideas and concepts and create opportunities to share information
• Commit to decisions and follow through on plans
• Hold myself and my colleagues accountable for all behaviors that may negatively affect the HRE team
• Prioritize the collective results of the department and place the needs of the HRE team above any group or individual needs
• Take the initiative to approach others to offer assistance and build relationships

Excellence in Service

Performing all of my responsibilities to the best of my ability; exceeding the expectations of our students/customers and the standards of performance set within HRE; being friendly, sensitive, and willing to help others; showing concern for their needs; listening more and talking a little less.

I will:

• Provide our students/customers with positive, ethical, high-quality service regardless of any personal or professional difficulties I may have
• Give students/customers my full attention with patience and empathy
• Be attentive and respond to student/customer needs promptly
• Create an environment that is open and responsive to student/customer feedback
• Seek out and participate in opportunities that enhance my skills and be willing to share my knowledge and experience

Respect

Treating students/customers courteously and professionally in all situations; valuing and celebrating diversity in others; being honest, direct, and respectful in all communications and loyal to all including those not present.

I will:

• Validate and value each individual for their unique talents, experiences and identity
• Approach problems/discussions/projects as a matter of perspective rather than absolute right or wrong
• Be respectful in my choice of words, expressions and tone of voice, demonstrating my commitment to the HRE team by avoiding gossip, mean-spirited attacks or other behaviors that may undermine the team
• Share ideas, express emotions and give feedback in an appropriate manner, time & place
• Understand others' points of view and acknowledge their concerns as real

Integrity

Doing the right thing demonstrated by doing what I say I will do, avoiding hidden agendas, emphasizing and recognizing success.

I will:

• Tell the truth, being honest about what we can and cannot do
• Apologize when appropriate, create a blame free environment, and never shift blame to other HRE staff
• Ask for guidance or help when needed, seek opportunities to grow and develop as a staff member, welcome constructive feedback both positive and negative
• Look for opportunities to resolve conflicts and problems, to give others a heads up and to respond, learn and seek solutions that will minimize the likelihood of problems in the future
• Maintain the highest level of confidentiality by holding sensitive conversations in non-public locations and protecting confidential or sensitive information

Positive Attitude

Looking at a problem or concern as an opportunity; demonstrating optimism and cheerfulness; focusing on a person's or area's strengths before the weaknesses; enjoying my work and interaction with others; recognizing the contribution I can make to our students' education while working at HRE.

I will:

• Recognize that I can always "Choose my Attitude"
• Take opportunities/reasons to respect and praise coworkers
• Relish and celebrate team accomplishments
• Encourage fun and laughter at work whenever it is appropriate, finding creative ways to incorporate fun into daily activities
• Take my work seriously, not myself